Privacy Policy

At Nxwlto ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our photography and videography services.

This policy is compliant with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection laws. Please read this Privacy Policy carefully. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us when you:

• Complete forms on our website
• Contact us via email, phone, or other communication channels
• Request a quote or book our services
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotions

The types of personal information we may collect include:

• Name, email address, phone number, and mailing address
• Company name and job title (for business clients)
• Payment information (processed through secure third-party payment processors)
• Project requirements and preferences
• Communications and correspondence with us

1.2 Photography and Videography Content

When providing our photography and videography services, we may collect, create, and process images and videos that may include identifiable individuals. We handle this content with the utmost care and in accordance with our contractual obligations and applicable laws.

1.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referral sources and exit pages
• Date and time of access

1.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Please refer to our Cookie Policy for more information on how we use cookies and how you can manage your preferences.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing and fulfilling your requests, orders, and bookings
• Communicating with you about your inquiries, orders, and our services
• Sending you technical notices, updates, and administrative messages
• Providing customer support and responding to your questions
• Personalizing your experience on our website
• Sending promotional communications about new services, special offers, or other information we think you may find interesting (subject to your consent where required)
• Conducting research and analysis to improve our services
• Detecting, preventing, and addressing technical issues, fraud, or illegal activity
• Complying with legal obligations

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: Processing necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract.
• Legitimate Interests: Processing necessary for our legitimate interests, provided that your fundamental rights and freedoms do not override those interests.
• Compliance with Legal Obligations: Processing necessary for compliance with a legal obligation to which we are subject.
• Consent: You have given consent to the processing of your personal information for one or more specific purposes.

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as web hosting, data analysis, payment processing, and customer service.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, or that of our customers or others.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include the nature of our relationship with you, legal obligations, and operational requirements.

For photography and videography content, retention periods are typically specified in our service agreements and may vary depending on the nature of the project.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: The right to request a copy of the personal information we hold about you.
• Rectification: The right to request that we correct any inaccurate or incomplete personal information.
• Erasure: The right to request that we delete your personal information in certain circumstances.
• Restriction: The right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to the processing of your personal information in certain circumstances.
• Withdraw Consent: The right to withdraw your consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. When we transfer your personal information to other countries, we will take appropriate measures to ensure that your personal information receives an adequate level of protection in the countries to which it is transferred.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

10. Third-Party Links

Our website may contain links to third-party websites, products, or services. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.